Delivery Info
🚚 Delivery Cost
£3.95 via Royal Mail Tracked.
Free Over £100.
📦 Delivery Time
We usually ship within 2 working days; however, it can take up to 5 working days*.
Royal Mail aims to deliver your order in 2 to 3 days after shipment.
Royal Mail Tracked delivery offers online tracking, and delivery options when the package arrives at London depo.
* If you order products in stock and backorders, we’ll send everything together. We don’t post separately due to the extra postage costs.
* This applies only to orders with items in stock. We can NOT guarantee all items online are in stock; we might sell out items after your order as we sell in our salon. We’ll promptly refund ONLY the item(s) that are out of stock.
🇬🇧 Destination
The United Kingdom only.
🤷♀️ Delivery Delay or damaged items.
If you are experiencing a delivery delay or damaged items at delivery, please contact us by replying to order confirmation email.
We will contact Royal Mail to make enquiries on your behalf.
IMPORTANT
We can NOT claim to Royal Mail, after 30 working days from dispatch date. Please reply to order confirmation email within at least 25 working days, enough time for us to submit a claim with necessary documents.
🏠 Missed Delivery
If you are not at the address to accept delivery, Royal Mail will email you and/or leave a “Something for You” card confirming a Safeplace* where they’ve left your item, or explaining how to collect or be re-delivered.
Safeplace*
If you don’t want Royal Mail to leave your parcel in a Safeplace, please follow the tracking link in the email we sent you where you can opt out of Safeplace, so they know to use alternative delivery options for your items if you’re not in. Unfortunately, we can not opt out of Safeplace at our end.
If the item has been scanned as delivered today but it can’t be located and is missing, please contact us by replying to order confirmation email. We will contact Royal Mail to make enquiries on your behalf.
❗️Return
Please return within 30 days of purchase. Items must be unopened, unused, and undamaged. We do not offer exchanges but will issue a refund to the payment method you used to purchase as soon as we receive your item back. Please note, delivery fees are non-refundable.
We can NOT refund if items are lost or damaged. Please use recorded postage with insurance/compensation and use well-protected packaging.
Return address:
Rococo Organic Salon
16 Webb’s Road
Lodnon
SW11 1XJ
❓Questions
Please reply to order confirmation email for any enquiries about your order and delivery.